Frequently Asked Questions
MOUNT TARAWERAGeneral Information
What types of flights do you offer?
We offer a wide range of scenic helicopter and floatplane experiences, including volcano landings, geothermal tours, and exclusive charters.
Where does my flight depart from?
Volcanic Air has 2 offices – our main base is at the Rotorua City Lakefront (1 Lakefront Drive, City Lakefront, Rotorua 3010) just minutes from the town centre and our hangar at the Rotorua Airport (837 Te Ngae Road, Ōwhata, Rotorua 3074).
ALL flights depart from our lakefront jetty UNLESS we have instructed you specifically to go to our hangar! Make sure you check into our office first!
Do I need to book in advance?
Yes, we recommend booking early to secure your preferred flight time, especially during weekends, school holidays, and the summer season.
We also suggest booking early in your trip so that, in the event of unsuitable weather, we have opportunities to reschedule your flight.
What time of day is best to fly?
Sadly there is no hard and fast answer to this question as it totally depends on the weather each day. If the weather is not suitable, we will always try to reschedule your flight!
Mornings often provide the calmest weather and smoothest flying conditions, with beautiful soft light for photography. Afternoon flights can offer warmer temperatures and stunning late-day colours, especially in winter. Any time of day showcases Rotorua’s scenery beautifully — it simply depends on your preference.
What is the parking like around your office?
There is plenty of free parking around our office!
When you drive in from the Lake Road round-about; if you turn to the right into the parking lot there is a 3 hour limit, but if you turn to the left there is no time limit and plenty of space for larger vehicles.
Before You Fly
What should I bring?
Bring your camera or smartphone for photos, sunglasses, and a jacket. For flights with landings, we recommend comfortable, closed-toe footwear. If it’s winter – please bring appropriate layers!
Are there weight or size limits?
Yes, weight restrictions apply for safety. We ask all guests to provide individual weights at the time of booking. This helps us ensure safe and balanced seating in the aircraft.
Can children fly?
Yes! Children of all ages are welcome. Children under 2 years old are required to sit on a parent or guardian’s lap. Child rates apply for ages 2-11.
Do you have family deals?
No – we offer rates for adults, children and infants (free of charge). We usually have a “Daily Deal” going in the office – give us a call and ask what it is today!
What time is check in?
You will need to check in at our Lakefront office prior to your flight for a full safety briefing.
- Helicopters: 30 minutes prior
- Floatplanes: 20 minutes prior
Weather & Safety
What happens if the weather is poor?
All flights operate subject to suitable weather and safe flying conditions. If your flight cannot go ahead due to weather, we will work with you to reschedule or provide a full refund. Booking early in your trip gives us more flexibility to find another time that works for you if the weather changes.
Is it safe?
Absolutely, your safety is our priority! Our aircraft are maintained to the highest standards, and our pilots are fully licensed under the New Zealand Civil Aviation Authority (CAA).
Bookings & Vouchers
How do I book?
You can book online at volcanicair.co.nz or, if you want to book within 48 hours call our friendly team on 0800 800 848. Walk-ins are welcome, subject to availability.
Do you offer gift vouchers?
Yes! Gift vouchers are available for all our scenic flights and experiences. They’re a great way to treat someone to an unforgettable adventure.
