Terms & Conditions

Tour duration, flight times and inclusions may vary due to weather conditions, volcanic activity and passenger loadings. Excursion landings are undertaken at your own risk and such landings are at your pilot’s sole discretion.

Weight Clause

New Zealand Civil Aviation Authority require accurate individual weights at the time of booking, on this basis we can no longer confirm your booking until we have received this information. Although we are aware that this may create some inconvenience we would appreciate your assistance here. It is preferable that you provide weights in your own unit measurements IE Pounds, Stone or Kilogram.

 

It should also be noted that as part of this requirement you will be weighed upon arrival and any deviation from your declared weight (within reason) may result in a flight being re scheduled or a surcharge being applied.

 

As per New Zealand law, Volcanic Air requires individual weights at the time of booking. If an individual passenger weight exceeds 110kgs a surcharge may apply. Any passenger exceeding 135kgs as weighted by Volcanic Air will be required to pay two adult fares.

Cancellation Policy

1. Should cancellation occur within 30 days of the date of travel a 25% cancellation fee will apply.

2. If cancellation occurs within 7 days of the date of travel a 75% cancellation fee will apply.

3. If cancellation occurs within 48 hours of the date of travel a 100% cancellation fee will apply.

4. If your booking needs to be cancelled/postponed due to Covid-19 related circumstances then no cancelation fees apply.

 

Should Volcanic Air cancel the booking due to unsuitable weather conditions or for circumstances beyond our control, then a full refund will apply.

 

If you have any other queries regarding our Terms & Conditions, please contact us.

COVID-19

Volcanic Air is operating normal hours during Level 1 & 2. During Level 3 & 4 Volcanic Air will only operate for essential services.

 

Passengers are expected to advise Volcanic Air promptly if they do not feel well, have been in contact with anyone who has, is suspected of having, or is awaiting test results for COVID19. If they have any of the symptoms of COVID19 the operation may be postponed, and/or alternative arrangements made.

 

Volcanic Air reserves the right to refuse entry to their premises, postpone or cancel any flight, where a passenger is unwell, has any symptoms associated with COVID19 (above), or is awaiting the results of testing, or is known or is suspected to have come into contact with COVID19 within the preceding 14 days.

 

In accordance with Civil Aviation Rules the Pilot-in-Command is responsible for the safety of the flight at all time, therefore passengers must follow the instruction of the crew at all times.
Volcanic Air operational procedures require contact details (phone number and email address) of our clients which will assist us to meet our COVID19 contact tracing obligations.