1. Should cancellation occur within 30 days of the date of travel a 25% cancellation fee will apply.
2. If cancellation occurs within 7 days of the date of travel a 75% cancellation fee will apply.
3. If cancellation occurs within 48 hours of the date of travel a 100% cancellation fee will apply.
4. If your booking needs to be cancelled/postponed due to Covid-19 related circumstances then no cancelation fees apply.
Should Volcanic Air cancel the booking due to unsuitable weather conditions or for circumstances beyond our control, then a full refund will apply.
If you have any other queries regarding our Terms & Conditions, please contact us.
Volcanic Air is operating normal hours during Level 1 & 2. During Level 3 & 4 Volcanic Air will only operate for essential services.
Passengers are expected to advise Volcanic Air promptly if they do not feel well, have been in contact with anyone who has, is suspected of having, or is awaiting test results for COVID19. If they have any of the symptoms of COVID19 the operation may be postponed, and/or alternative arrangements made.
Volcanic Air reserves the right to refuse entry to their premises, postpone or cancel any flight, where a passenger is unwell, has any symptoms associated with COVID19 (above), or is awaiting the results of testing, or is known or is suspected to have come into contact with COVID19 within the preceding 14 days.
In accordance with Civil Aviation Rules the Pilot-in-Command is responsible for the safety of the flight at all time, therefore passengers must follow the instruction of the crew at all times.
Volcanic Air operational procedures require contact details (phone number and email address) of our clients which will assist us to meet our COVID19 contact tracing obligations.