Terms & Conditions

Tour duration, flight times and inclusions may vary due to weather conditions, volcanic activity and passenger loadings. Excursion landings are undertaken at your own risk and such landings are at your pilot’s sole discretion.

Weight Clause

New Zealand Civil Aviation Authority require accurate individual weights at the time of booking, on this basis we can no longer confirm your booking until we have received this information. Although we are aware that this may create some inconvenience we would appreciate your assistance here. It is preferable that you provide weights in your own unit measurements IE Pounds, Stone or Kilogram.


It should also be noted that as part of this requirement you will be weighed upon arrival and any deviation from your declared weight (within reason) may result in a flight being re scheduled or a surcharge being applied.


As per New Zealand law, PB&DV Holdings Ltd trading as Volcanic Air requires individual weights at the time of booking. If an individual passenger weight exceeds 110kgs a surcharge may apply. Any passenger exceeding 135kgs as weighted by PB&DV Holdings Ltd trading as Volcanic Air will be required to pay two adult fares.

Cancellation Policy

1. Should cancellation occur within 30 days of the date of travel a 25% cancellation fee will apply.

2. If cancellation occurs within 7 days of the date of travel a 75% cancellation fee will apply.

3. If cancellation occurs within 48 hours of the date of travel a 100% cancellation fee will apply.


Should PB&DV Holdings Ltd trading as Volcanic Air cancel the booking due to unsuitable weather conditions or for circumstances beyond our control, then a full refund will apply.


If you have any other queries regarding our Terms & Conditions, please contact us.

PB&DV Holdings Ltd trading as Volcanic Air is committed to providing a safe and healthy workplace for its employees and contractors.  The Health and Safety in Employment Act 2015 places an obligation on employers and employees to ensure the workplace is safe, to identify, eliminate or minimise hazards in the workplace.

In accordance with Civil Aviation Rules the Pilot-in-Command is responsible for the safety of the flight at all times, therefore passengers must always follow the instruction of the crew.